Shipping, Returns & Warranty Policy
In-Stock Products
Orders for in-stock products received before noon typically ship or are ready for pickup the next business day. Large items shipped by freight can take up to 2 weeks to process, schedule and ship. ALL freight orders will receive a phone call to schedule before the item is shipped.
Out Of Stock Products (On Backorder)
The manufacturer’s production rates and order backlog will determine the length of time that you will have to wait for a product to come in. Unfortunately, these lead times have become unpredictable with COVID lockdowns, labour and shipping shortages, etc. We understand that no one likes to wait long for things they have ordered. Our website lets you know how long each item will be. When you see that the item isn't available for "2-8 Weeks," please remember that this is the default placeholder for that spot. Please call us for a more accurate timeframe for that item. As always, no matter the wait time, we will keep you in the loop, so you are not left wondering about your order.
Made-to-Order Products
These projects are unique and specifically built with your needs in mind. They require special attention and personal handling. Each project is unique and will have its own time requirements and schedule that will be evaluated individually. Once these orders are placed, they are not cancellable and non-refundable.
SHIPPING
Livestock Equipment Canada ships throughout Canada, and shipping charges will vary based on package weight and the location of the destination. Orders for small in-stock merchandise placed before noon Monday through Friday usually ship by courier or Canada Post the next day. Orders placed after noon or on weekends may not ship via courier for two or more business days. Orders for products that ship directly from the manufacturer are subject to the policies of that manufacturer and may be subject to delays.
IN-STORE PICKUP
Orders can be picked up at one of our stores. Simply select "In-Store Pickup” as the shipping method for this option, and we will let you know via email and/or phone call when your order is ready for pickup. Please note this is not a free shipping option – if you select pick up as the shipping option, you are expected to pick up your order at the location selected.
Free Shipping
Free shipping is available as a shipping option for specific products on our website and will be marked as such. Orders will ship via CANADA POST, FEDEX, PUROLATOR, or UPS at our discretion. Orders shipping outside of Canada will not be eligible for free shipping. Orders which must ship via Freight Carriers will also be exempt from any Free Shipping promotion.
All orders ship complete
We will inform you via email and/or phone call when your order is ready to ship and to schedule the delivery. We try our very best to ship all orders complete. However, there are particular circumstances in which we will ship partial orders. You will not be charged a second shipping fee to deliver the remaining products when this happens.
P.O BOXES
Deliveries to P.O. Boxes will be shipped through Canada Post by your local post office. Tracking information will be available through Canada Post.
Courier
Most parts and accessories can ship via Canada Post. However, many other products are too large/heavy to ship via courier and must be sent via freight. If your order contains an oversize/overweight product that cannot be shipped via courier, this option will not be available.
Freight
Freight shipping options are available for orders containing oversized/overweight products. Items shipped via freight are usually delivered within 2 weeks, which takes time to process and schedule. A phone call is always made just before delivery to allow the customer time to prepare. We use all our own equipment and Moffett to handle the large and heavy items. Please note that it is the customer's responsibility to have the pathways and driveways cleared and ensure there is clearance so the driver can put the items where they need to go.
DAMAGED SHIPMENTS
We do our best to ensure everything is in good shape when it leaves the warehouse; however, on occasion, things happen after it leaves. All shipments should be inspected for damage at the time of delivery. Damaged packages should have a damage label made by the carrier and be refused. Call us immediately at 1.800.962.1606 for further assistance with the damaged shipment.
RETURNS
Products may be returned if you are unsatisfied with your order at any time within 30 days of the date of sale. We will refund the amount paid for the product minus the cancellation fee and shipping costs. Products must not be used, damaged, missing components or manufacturer’s paperwork. Returns must be in original packaging. Please email us to request a Return Goods Authorization number (RGA) to properly process returns. Please be sure to include your order number in the email. Some returns may be subject to a 20% restocking fee. Please write your name, order number, and RGA on the package for efficient identification and processing of your return.
CANCELLING AN ORDER
Once ordered, many of our products can not be cancelled as they are manufactured specifically for your order. We will refund the shipping charges if you have ordered something that is allowed to be cancelled and choose to cancel it before it is shipped out. However, a 5% cancellation fee will be charged to offset the bank and credit card charges we incur for the transactions.
WARRANTIES
All products are covered by manufacturer warranties and/or guarantees. Individual product warranty details are found on the product page under the warranties tab. Call us at 1.800.962.1606 for further assistance with warranty claims or questions. Livestock Equipment Canada can assume no responsibility for the misuse of applications by the consumer. Livestock Equipment Canada is not liable for any labour, incidental, or other associated costs related to the installation or use of products.
Customs and Duties
Products imported from other countries into Canada have already had all applicable customs fees, taxes and duties paid for. Those costs and the exchange rates are included in our retail pricing. Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion which can cause delays in receiving your product in a timely fashion.
Customs fees, tariffs and duty fees, if any, are the customer's sole responsibility if we are exporting a product out of Canada.
Please contact your local customs office for more information on customs and duties charges. You can find additional info at www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency), www.cbsa-asfc.gc.ca (Border Services Agency), or by calling toll-free (from within Canada) at 1-800-461-9999. If you are outside of Canada, please call 1-204-983-3500 or 1-506-636-5064.
Shipping Restrictions
You are responsible for being aware of your country's specific import restrictions. Please ensure that you are in an approved jurisdiction, as we cannot reship or refund orders confiscated by customs.