Shipping, Returns & Warranty

Shipping

Livestock Equipment Canada ships throughout Canada. All orders ship complete. Orders for in-stock products received before noon typically ship next business day. Orders containing out of stock products ship in 1-6 weeks. Custom/built-to-order products take 14-21 business days to ship.

We CANNOT ship to PO Boxes. If you put a PO Box in your shipping address you will not be able to estimate shipping or continue with checkout.

Courier
Most small parts and accessories can ship via courier however many of our other products are too large/heavy to ship via courier and must be shipped via freight. If your order contains an oversize/overweight product that cannot be shipped via courier, this option will not be available.

Freight
For orders containing oversize/overweight products, freight shipping is quoted by order.

Damaged Shipments

All shipments should be inspected at the time of delivery. Damaged packages should be refused. Please contact the courier/freight carrier to report any damage then call us at 1.800.962.1606 for further assistance with the damaged shipment.

Pick Up

Orders can also be picked up at our warehouse near Waterford, Ontario. Simply select “Pick Up” as the shipping method for this option and we will let you know when your order is ready to be picked up > Get Directions.

Please note, this is not a free shipping option. If you select pick up as the shipping option, you will be expected to pick up your order.

Returns

Products may be returned if you are unsatisfied with your order at any time within 30 days of the date of sale. We will refund the amount paid for the product. Products must not be used, damaged, missing components or manufacturer’s paperwork. Returns must be in original packaging. Our refunds do not include shipping charges. For proper processing of returns, please email us to request a Return Goods Authorization number (RGA). Please be sure to include your order number in the email. Returns may be subject to a 20% restocking fee. Please write your name, order number, and RGA on the package for efficient identification and processing of your return. Please note that we do not pay the shipping charges involved in returning goods, except on the exchange of defective or damaged products.

Warranties

All products are covered by the manufacturer warranties and/or guarantees. Call us at 1.800.962.1606 for further assistance with warranty claims. Livestock Equipment Canada can assume no responsibility for misuse of applications by the consumer. Livestock Equipment Canada is not liable for any labor, incidental, or any other associated costs related to installation or use of products.

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